Support
Answers to the common questions. If you don't find what you need, we're one email away.
Frequently asked
How do I plan a trip?
On the Home screen, tap Plan a new trip, enter a destination and when you're going (dates or a season), and pick a trip type and budget if you like. Travelstone builds a day-by-day itinerary for you — it usually takes under a minute.
My itinerary is still generating. Is something wrong?
No — itineraries are put together in the background, and most are ready in well under a minute. You can leave the screen; you'll get a notification when it's done. If a trip ever shows an error, open it and tap Retry.
How do I swap a place I don't like?
Open a trip and tap any stop in the day. You'll see alternatives — sorted by recommended, cheapest and priciest. Choose one to swap it in, and the day re-plans around your pick. You can also re-plan a whole day from the same sheet.
How do I see the route on a map?
Open a trip and tap Map at the top. Each day's stops appear in order, connected as a route. Tap a numbered pin to see that place's name, time, rating and photo.
Where's my packing list?
Open a trip and tap Items to pack. The list is grouped by category and tuned to your destination, season and trip length. Check items off as you pack.
How do I change my home country?
Go to Profile (the avatar on the Home screen) and tap Home base. Travelstone suggests one from your device, and you can pick any country from the list.
How do I delete my account?
Go to Profile → Settings & privacy → Delete account. This permanently removes your account and every trip and itinerary in it. It can't be undone.
How do I sign in?
You can use an email and password, Sign in with Apple, or Continue with Google. Your trips are private to your account.